FARO Software Solutions LLC Privacy Statement

Introduction

At FARO Software Solutions LLC (FARO), we prioritize the protection and confidentiality of your personal and business data. This Privacy Statement outlines our commitment to safeguarding your information, how we collect and use it, and the shared accountability between FARO and our customers in maintaining data security.

Our Commitment to Privacy

FARO Software Solutions LLC is committed to protecting your personal information in compliance with applicable laws and regulations. We do not distribute, sell, or lease your personal information to third-party organizations for their marketing or profit purposes. Your data will only be shared under circumstances required by law or with your explicit consent.

Information We Collect

When engaging with FARO offerings or websites, we collect certain data to enhance your experience. This may include:

Automatically Collected Data

• Internet Protocol (IP) address
• Web pages or content accessed
• Referring URLs, browser type, and access times
• Device-specific information and usage analytics

Provided Information

Details you provide when creating accounts, filling forms, or communicating with FARO, such as name, email address, and organization details.

Use of Cookies and Analytics

Our websites may utilize cookies to improve functionality and personalize user experiences. FARO collaborates with reputable third-party analytics providers to better understand user behavior and enhance our offerings. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use collected data to:

• Communicate with you regarding your inquiries or subscriptions.
• Provide access to FARO-licensed subscription offerings and support.
• Improve our offerings, website functionality, and customer experience.
• Comply with legal obligations or enforce terms of use.

Customers are encouraged to proactively identify and classify private or confidential data shared with FARO. This helps establish a clear framework of responsibility and ensures appropriate measures are taken to protect sensitive information.

Data Sharing and Distribution

FARO Software Solutions LLC adheres to strict policies regarding data sharing:

• Third-Party Services: FARO partners with trusted service providers to support analytics, hosting, and security. These partners operate under binding agreements to protect your data and ensure compliance with our privacy practices.
• Legal Requirements: Information may be disclosed to comply with legal obligations, court orders, or law enforcement requests.
• With Your Consent: We will seek explicit consent before sharing your information for purposes beyond those outlined in this statement.

Customer Responsibility

We believe data protection is a shared responsibility. Customers should:

• Classify and label sensitive or confidential information shared with FARO.
• Use secure communication methods when transmitting sensitive data.
• Notify FARO of any unauthorized access or misuse of their account credentials.

Protection of Your Information

FARO implements industry-standard security measures, including encryption, firewalls, and access controls, to safeguard your data. While we strive to protect your information, no system can guarantee absolute security. We encourage customers to adopt robust security practices within their organizations.

Hyperlinks to External Sites

Our websites and offerings may contain links to external websites. FARO is not responsible for the privacy practices of these external sites and encourages users to review their privacy policies before sharing information.

Disclaimer

The provisions outlined in this Privacy Statement represent the default terms governing the use of our offerings. Specific terms and conditions may be modified upon mutual written agreement between FARO and the customer. Any such modifications will apply solely to the specific content addressed in the mutual agreement, while all other provisions of this agreement will remain in full force and effect. FARO reserves the right to periodically update these agreements to ensure compliance with applicable laws and evolving business practices.

Contact Us

For privacy-related inquiries, you may contact us at privacy@FAROsoftware.com. We value your trust and are committed to addressing your concerns promptly.

This Privacy Statement reflects FARO's dedication to transparency, security, and mutual accountability. Your proactive role in identifying and safeguarding sensitive data is crucial to our shared goal of maintaining a secure and trustworthy environment.