Pravia CRM
Efficiently organizes, automates, and synchronizes all facets of customer interaction.
Overview
A highly collaborative solution to efficiently track every interaction with your customer to expeditiously improve the case management lifecycle process. Supports applications, cases, permits, contracts, grants, incidents, records, licenses, and benefit requests.
Government entities that require the ability to intake and process constituent interaction content.
Quick Actions
Lighthouse Heritage
Named after Pravia, a municipality in Asturias, Spain, along the coastal region known for its maritime heritage.
Key Capabilities
Broad Functionality
Supports business scenarios including applications, cases, permits, contracts, grants, incidents, records, licenses, and benefit requests.
No More Legacy
New features and capability releases throughout the license term ensure an "evergreen" solution that never falls behind.
Easy Adoption
Delivers a turnkey external and internal interaction experience on a lightweight, mobile-friendly platform.
Business Value
How Pravia Case Management Works
A comprehensive look at the government case management scenarios, platform capabilities, and integration model delivered through Pravia CRM.
Pravia CRM is a government case management and constituent interaction platform designed to organize, automate, and synchronize the full lifecycle of public sector service delivery. From intake and triage through investigation, resolution, and reporting, Pravia provides pre-engineered models that align with how government organizations typically manage cases -- helping agencies adopt structured processes while adapting them to their own policies and regulatory environments.
Services
Constituent-facing intake, eligibility, and service delivery
Examples
Common Use Cases
- -General service inquiries
- -Information requests
- -Complaints and feedback
- -Referral tracking
Examples
Common Use Cases
- -Building permits
- -Environmental permits
- -Event permits
- -Business activity permits
Examples
Common Use Cases
- -Professional licenses (medical, legal, engineering)
- -Business licenses
- -Occupational certifications
- -Contractor registrations
Examples
Common Use Cases
- -Unemployment benefits
- -Public assistance programs
- -Disability benefits
- -Housing assistance
Regulatory
Compliance enforcement, inspections, and policy exceptions
Examples
Common Use Cases
- -Environmental compliance
- -Healthcare regulatory compliance
- -Financial audit tracking
- -Workplace safety compliance
Examples
Common Use Cases
- -Building and safety inspections
- -Food safety inspections
- -Environmental site inspections
- -Facility compliance inspections
Examples
Common Use Cases
- -Safety and health incidents
- -Environmental violations
- -Workplace complaints
- -Public safety reports
Examples
Common Use Cases
- -Zoning variances
- -Regulatory waivers
- -Policy exemption requests
- -Special use permits
Protection and Transparency
Investigations, records, workforce cases, and public engagement
Examples
Common Use Cases
- -Fraud investigations
- -Internal affairs cases
- -Regulatory enforcement investigations
- -Child welfare investigations
Examples
Common Use Cases
- -FOIA / public records requests
- -Subpoena responses
- -Internal records retrieval
- -Media inquiries
Examples
Common Use Cases
- -Legislative correspondence
- -Public comment submissions
- -Constituent outreach campaigns
- -Formal agency responses
Examples
Common Use Cases
- -Employee grievances
- -ADA accommodation requests
- -Disciplinary proceedings
- -Workers compensation cases
Operations
Contracts, grants, interagency coordination, and program management
Examples
Common Use Cases
- -Service contracts
- -Procurement agreements
- -Interagency agreements
- -Vendor performance reviews
Examples
Common Use Cases
- -Housing assistance grants
- -Community development funding
- -Public health grants
- -Education program funding
Examples
Common Use Cases
- -Joint public safety operations
- -Multi-agency benefit coordination
- -Cross-departmental project oversight
- -Emergency response coordination
Examples
Common Use Cases
- -Federal program oversight
- -State initiative monitoring
- -Grant program performance reviews
- -Capital project tracking
Cross-Cutting Platform Capabilities
These capabilities span all 16 case management areas, providing a consistent foundation for intake, workflow, documentation, collaboration, and reporting across every program Pravia supports.
Intake and Interaction Management
- Web portal self-service for constituents
- Mobile-responsive access across devices
- Call center and walk-in integration
- Smart self-service with guided workflows
- Multi-channel intake consolidation
Workflow Automation
- Pre-engineered process flows for common scenarios
- Configurable task routing and assignment rules
- SLA monitoring with automatic escalation
- Parallel and sequential approval chains
- Event-driven notifications and triggers
Document and Evidence Management
- Document capture, storage, and retrieval
- Attachment management across case types
- Version tracking and audit history
- Secure evidence management with chain-of-custody
- Redaction and controlled access workflows
Notifications and Collaboration
- Real-time notifications for staff and constituents
- Case comments and activity tracking
- Interagency collaboration support
- Role-based visibility and access controls
- Automated status update communications
Reporting and Policy Alignment
- Case lifecycle reporting and dashboards
- Outcome measurement and trend analysis
- Compliance reporting aligned to regulations
- Configurable KPI tracking
- Executive summary and legislative reporting
Platform Integration Model
Pravia is designed to operate within complex government technology environments. It integrates with existing agency systems to provide a unified case management experience without requiring agencies to replace their current infrastructure.
Mainframe Systems
- Legacy data system integration
- Batch and real-time data exchange
- Mainframe modernization bridge
Microsoft Ecosystem
- Dynamics 365 integration
- Azure Active Directory and SSO
- Power Platform connectivity
Salesforce
- CRM data synchronization
- Shared workflow orchestration
- Unified constituent records
Siebel
- Legacy CRM data migration
- Parallel operation support
- Case record consolidation
Custom Agency Applications
- API-based integration
- Custom workflow connectors
- Data federation services
AI and Automation Tools
- ChatGPT / conversational AI integration
- Robotic process automation (RPA)
- Machine learning-driven classification
Built on Government Experience
Pravia is informed by more than a century of combined experience working with government agencies and the complex programs they administer. This background reflects a deep familiarity with the full case management lifecycle -- from intake and triage through investigation, resolution, and reporting -- along with the data structures, compliance obligations, and operational workflows that shape public sector service delivery. As a result, Pravia includes pre-engineered models that align with how government organizations typically manage cases, helping agencies adopt structured processes while adapting them to their own policies and regulatory environments.
Technology Ecosystem
Compatible platforms and tools in the product ecosystem.
FARO Differentiators
What you can count on with every FARO solution.
Pre-Engineered Solutions
Low-risk, proven solutions that reduce delays in implementation.
Cloud Friendly
Works with any FedRAMP Moderate public cloud environment.
Named Team Support
Integrated resources that align as an extension of your existing team.
Managed Deployment
Fully managed or shared responsibility deployment models.
Compliance Support
NIST, FIPS, HIPAA, and state-specific compliance and audit assistance.
24/7 Support
Around-the-clock support including night and weekend deployments.